Faqs

You may contact and seek advice from our Registered Installers (*link to DTT Installers) on the reception via MATV system to ensure the smoothness of digital TV broadcast signal reception.

An indoor antenna is not required if you have an existing UHF rooftop antenna to receive Digital TV Broadcast. You can connect your digital-ready TV or decoder directly to the outdoor UHF aerial. For technical assistance, you could seek the advice of our Registered Installers.

You can directly connect digital TV or DVB-T2 decoder to the MATV (Master Antenna TV System) system if your building is equipped with a centralized digital antenna system. Please contact your home management office to confirm the suitability of the existing MATV system.

An outdoor UHF antenna is the best choice. However, indoor UHF antennas are also usable as long as you are residing within 25km of a transmission station. You are advised to test out your existing indoor or outdoor antennas beforehand. Please refer to the Coverage Map to identify the nearest transmitter in the area.

MYTV decoders are only compatible with MYTV remote controls.

MYTV decoder users are advised to do their own installation by referring to the Installation Guide included in the decoder sets. However, should any assistance is required, please contact MYTV Customer Careline 1300-80-6988 or MYTV Registered Installer. Terms & Conditions: Installation charges are as stated; Outdoor antenna installation service will be charged a standard amount…

Simple self-installation guide can be found at installation guide (if you already have UHF antenna). If you need technical assistance, you may call MYTV Customer Careline 1300-80-6988 or contact your nearest Installer.

First, find out the type of equipment you need by checking if your TV is digital-ready. A digital-ready TV has a built-in DVB-T2 digital tuner. If your TV is digital-ready, you will need a UHF antenna. If your TV is not digital-ready, you will need a UHF antenna and a DVB-T2 digital set-top-box. You may…