The Set-top Box (“STB”) unit is guaranteed by MYTV against defective materials and manufacturing defaults for a period of twelve (12) months from the date of purchase. The exception on warranty period of three (3) months shall apply for the Remote Control Unit (“RCU”) (collectively referred to as “Products”) The warranty does not apply to…

Installation: Terms & Conditions

Installation charges are as stated; Outdoor aerial installation service will be charged a standard amount of RM180.00. Charges include aerial set only. For maintenance service, each visit will be charged a minimum of RM50.00. Guarantee / Warranty for installation by third party contractors are only valid for seven (7) days. Customers are advised to contact…

Installation: Will there be charges for the decoder installation?

MYTV decoder consumers are advised to do their own installation by referring to the Installation Guide included in the decoder sets. However, should any assistance is required, please contact MYTV Customer Careline 1300-80-6988 or MYTV Registered Installer. Technical services for installation and maintenance are provided by third party contractors registered with MYTV Broadcasting Sdn Bhd.

Disabled (OKU)

The program is a government initiative aimed at reducing the burden of households under disabled category. The selected recipients are those who have registered with the Social Welfare Department and have a valid disabled card.