Frequently Asked Questions

Page: Faq

  • Am I covered by DTT?

    Kindly check the latest DTT transmission coverage here. If your area is not listed, you are covered by DTH transmission.

    Disclaimer:

    1. Prediction is based with reception antenna at 10 meter above ground level and map data.
    2. Predicted blind spot area may able to receive the DTT signal at the higher level above 10 meter.
  • B40 Category

    The program is a government initiative aimed at reducing the burden of households under the B40 group. A total of 2 million recipients have been selected from the B40 list which has been filtered to receive the Free Decoder Set.

  • B40 Category: Can I apply?

    Free Decoder Set recipients are chosen from filtered B40 lists as of March 2016 and not amendable.

  • Can I only use a universal remote for both the decoder and my TV set. How do I do that?

    MYTV decoders are only compatible with MYTV remote controls.

  • Disabled (OKU)

    The program is a government initiative aimed at reducing the burden of households under disabled category. The selected recipients are those who have registered with the Social Welfare Department and have a valid disabled card.

  • Disabled (OKU): Can I apply?

    Free Decoder Set recipients are chosen from Social Welfare Department filtered lists and not amendable.

  • Disabled Category (OKU)

    The selected recipients are those who have registered with the Social Welfare Department and have a valid disabled card.

  • Do I have to pay?

    MyTV Digital TV Broadcast is free and requires no subscription fees.

  • DTH activation

    Activation will be done by installer upon installation of decoders set (with ODU) for recipients at the registered address for the 1st installation. In case of change of address after 1st installation, recipients will need to contact Customer Centre before any works take place. Any subsequence amendments/alteration/activation to the new place will be at recipients’ cost. MYTV will not responsible for any damages to the outdoor sets.

  • Get Connected

    Got a technical, installation or coverage question? Just want to leave general feedback? Our Customer Careline team is ready to assist you. Click here to get connected.

Cannot find your answer? Contact our support.

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