Frequently Asked Questions



  • What is Direct-to-Home (DTH)?

    Direct-to-Home (DTH) service is a method of receiving digital TV by means of signals transmitted from direct-broadcast satellites. In the event area not covered by DTT, DTH is an alternative method to receive Digital TV Broadcast.


    Blind spot area based on coverage prediction analysis software, actual result may not be the same as prediction (subject to actual surrounding and geographical factor).
    Blind spot point due to high rise building blockage is not listed.

  • How do I check my areas coverage?

    Kindly check the transmission coverage here.

  • How to switch to digital TV broadcasting?

    First, check your coverage here. If you are residing in DTH areas, find out the type of equipment you need. You may purchase certified DTH decoder complete with outdoor unit from our Authorised Dealers

  • T&C DTH (FOR B40 recipients): Is the free decoder transferable?

    The B40 Free Decoder Set is not transferable, but you may use it at a different address and within digital TV broadcast transmission coverage area. However, as the recipient, you are responsible for the Free Decoder Set.

  • T&C DTH (FOR B40 recipients): Can I change the installation address?

    Recipients are not allowed to change the installation address as it is registered in the system. If required, recipients are advised to contact Call Centre for the new arrangements. MYTV is not responsible for any additional fees charged by the registered installer for any changes made by the recipient.

  • DTH activation

    Activation will be done by installer upon installation of decoders set (with ODU) for recipients at the registered address for the 1st installation. In case of change of address after 1st installation, recipients will need to contact Customer Centre before any works take place. Any subsequence amendments/alteration/activation to the new place will be at recipients’ cost. MYTV will not responsible for any damages to the outdoor sets.

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