Frequently Asked Questions

MYTV decoder consumers are advised to do their own installation by referring to the Installation Guide included in the decoder sets. However, should any assistance is required, please contact MYTV Customer Careline 1300-80-6988 or MYTV Registered Installer. Technical services for installation and maintenance are provided by third party contractors registered with MYTV Broadcasting Sdn Bhd.

Installation charges are as stated;

Outdoor aerial installation service will be charged a standard amount of RM180.00. Charges include aerial set only. For maintenance service, each visit will be charged a minimum of RM50.00. Guarantee / Warranty for installation by third party contractors are only valid for seven (7) days. Customers are advised to contact the contractor directly for any technical problems within the warranty period. The usage of technical and maintenance services are at your own risk and MYTV is not responsible for any damage or loss that may occur.

The Set-top Box (“STB”) unit is guaranteed by MYTV against defective materials and manufacturing defaults for a period of twelve (12) months from the date of purchase. The exception on warranty period of three (3) months shall apply for the Remote Control Unit (“RCU”) (collectively referred to as “Products”)

The warranty does not apply to any breakage or defect resulting from accidents, disassembly, misuse, or any unauthorized modifications or alterations.

This warranty will be null and void in the event that at any time during the warranty period, any part or parts of the Products is or are removed, altered, tampered with, adjusted, modified, dismantled, repaired or handled in any way whatsoever by any person or persons not authorized by MYTV.

The purchaser is required to present Case Reference Number and Customer Form as an original proof of purchase document when after-sales service is required.

MYTV’s liability under this warranty is limited to replacing defective STB and RCU only. MYTV shall not be in any way liable for any consequential, incidental or indirect damages whatsoever arising from or in connection with the use, inability to use or performance of the Products, including without limitation to loss of profits, loss of business or damage of other property due to the malfunction of the Products.

The warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Products and no other warranties or representations, of any kind, whether oral, written, express or implied including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose are provided. In so far as any written warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the warranty period expressed herein.

MYTV Broadcasting Sdn Bhd (“MYTV”) complies with the Malaysian Personal Data Protection Act 2010 ("PDPA") and is mindful and committed to the protection of your personal information and your privacy. In order for us to provide you with our Products and/or services and to operate in an efficient and effective manner, we may need to collect relevant personal information from you.

MYTV may disclose your personal data to its affiliates or third parties that perform services on MYTV’s behalf and in doing so we, MYTV will comply with all applicable laws, regulations and industry standards.

You hereby agree and accept that by registering and/or continuing to use the Products and/or services, you authorize and consent to your personal data being processed by and when required, disclosed to the relevant Governmental authorities where required by law or classes of third parties as identified by MYTV for the purpose of MYTV providing the Products and/or services to you.

If you have questions or complaints regarding the processing of your Personal Data by MYTV, or if you wish to access and/or correct or limit the processing of your data under applicable law, you may contact MYTV Call Centre at 1300-80-6988.