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Got a technical, installation or coverage question? Just want to leave general feedback? Our Customer Careline team is ready to assist you. Click here to get connected.
Got a technical, installation or coverage question? Just want to leave general feedback? Our Customer Careline team is ready to assist you. Click here to get connected.
Click here to view list of installers.
MYTV Broadcasting Sdn Bhd (“MYTV”) complies with the Malaysian Personal Data Protection Act 2010 (“PDPA”) and is mindful and committed to the protection of your personal information and your privacy. In order for us to provide you with our Products and/or services and to operate in an efficient and effective manner, we may need to…
The Set-top Box (“STB”) unit is guaranteed by MYTV against defective materials and manufacturing defaults for a period of twelve (12) months from the date of purchase. The exception on warranty period of three (3) months shall apply for the Remote Control Unit (“RCU”) (collectively referred to as “Products”) The warranty does not apply to…
Installation charges are as stated; Outdoor aerial installation service will be charged a standard amount of RM180.00. Charges include aerial set only. For maintenance service, each visit will be charged a minimum of RM50.00. Guarantee / Warranty for installation by third party contractors are only valid for seven (7) days. Customers are advised to contact…
Pengguna dekoder MYTV dinasihatkan untuk melakukan pemasangan sendiri dengan merujuk kepada Panduan Pemasangan yang disertakan dalam set dekoder. Walau bagaimanapun, sekiranya sebarang bantuan diperlukan, sila hubungi Talian Khidmat Pelanggan MYTV di 1300-80-6988 atau Pemasang Berdaftar MYTV. Perkhidmatan teknikal untuk pemasangan dan penyelenggaraan disediakan oleh kontraktor pihak ketiga yang berdaftar dengan MYTV Broadcasting Sdn Bhd.
The selected recipients are those who have registered with the Social Welfare Department and have a valid disabled card.
Free Decoder Set recipients are chosen from Social Welfare Department filtered lists and not amendable.
The program is a government initiative aimed at reducing the burden of households under disabled category. The selected recipients are those who have registered with the Social Welfare Department and have a valid disabled card.
The process of updating and sending the decoder has ended. You can contact our Customer Service Center for further assistance if necessary.