Faqs

MYTV Broadcasting Sdn Bhd (“MYTV”) complies with the Malaysian Personal Data Protection Act 2010 (“PDPA”) and is mindful and committed to the protection of your personal information and your privacy. In order for us to provide you with our Products and/or services and to operate in an efficient and effective manner, we may need to…

The Set-top Box (“STB”) unit is guaranteed by MYTV against defective materials and manufacturing defaults for a period of twelve (12) months from the date of purchase. The exception on warranty period of three (3) months shall apply for the Remote Control Unit (“RCU”) (collectively referred to as “Products”) The warranty does not apply to…

Installation charges are as stated; Outdoor aerial installation service will be charged a standard amount of RM180.00. Charges include aerial set only. For maintenance service, each visit will be charged a minimum of RM50.00. Guarantee / Warranty for installation by third party contractors are only valid for seven (7) days. Customers are advised to contact…

MYTV decoder consumers are advised to do their own installation by referring to the Installation Guide included in the decoder sets. However, should any assistance is required, please contact MYTV Customer Careline 1300-80-6988 or MYTV Registered Installer. Technical services for installation and maintenance are provided by third party contractors registered with MYTV Broadcasting Sdn Bhd.